Privacy Policy

Energy Gully respects your privacy and is committed to protecting personal information entrusted to us.

This Privacy Policy explains how Energy Gully collects, uses, stores and protects personal information when you visit our website, communicate with us, purchase our products or services, subscribe to our publications, or otherwise interact with us.

References to “Energy Gully”, “we”, “us” or “our” include the relevant Energy Gully business entity responsible for processing your information.

1. Who We Are

Energy Gully

Legal entity: Eglytics Private Limited

For questions about this Privacy Policy or how we handle personal information, please contact us at contact@energygully.com.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

Information you provide directly may include:

name;
job title;
company or organisation;
email address;
telephone number;
billing and invoicing information;
correspondence and communications;
information provided through enquiry or contact forms;
subscription preferences;
information provided when purchasing our products or services; and
other information you voluntarily provide to us.

When you visit our website, certain technical information may be collected automatically, such as:

IP address;
device type;
approximate geographic location;
pages visited;
time and date of visits;
referring websites; and
information relating to website usage.

The exact information collected depends on the technologies and analytics tools implemented on our website.

3. How We Use Personal Information

Providing products and services

To:

process orders;
provide purchased research and data;
administer subscriptions;
provide bespoke research and analytical services;
communicate with customers regarding services; and
provide customer support.

Business communications

To:

respond to enquiries;
communicate with prospective and existing customers;
provide information requested by you;
manage business relationships; and
send service-related communications.

Marketing

Where permitted by applicable law, we may use contact information to send:

research updates;
newsletters;
industry commentary;
product announcements;
events and conference information; and
other relevant Energy Gully communications.

Where consent is required, we will obtain it before sending relevant marketing communications.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in the communication or by contacting us at contact@energygully.com

Website Improvement

We may use technical and usage information to:

understand how visitors use our website;
improve website functionality;
monitor website performance;
identify technical problems; and
improve our products and services.

Legal and compliance purposes

We may process information where necessary to:

comply with legal obligations;
establish, exercise or defend legal claims;
prevent fraud or misuse;
protect our rights and property; and
maintain the security of our systems and services.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

enable essential website functionality;
remember preferences;
understand website usage;
analyse website performance; and
support marketing or analytics activities where applicable.

Where applicable law requires consent for non-essential cookies, we will seek consent before using them.

You can manage cookies through your browser settings and, where available, our website’s cookie-management tools.

The specific cookies used by the website may change over time as we add, remove or update third-party services.

5. Third-Party Service Providers

We may use third-party service providers to support our business operations.

Depending on our activities, these may include providers of:

website hosting;
cloud storage;
email and communications;
payment processing;
customer relationship management;
analytics;
marketing;
cybersecurity;
accounting; and
other business-support services.

These providers may process personal information on our behalf or receive limited information where necessary to provide their services.

We seek to work with reputable providers and take reasonable steps to ensure that personal information is handled appropriately.

6. Payments

Where you purchase a product or service from Energy Gully, payments may be processed through third-party payment providers.

Payment card information may be collected and processed directly by the relevant payment provider rather than being stored by Energy Gully.

The processing of payment information may also be subject to the privacy policy and terms of the relevant payment provider.

7. International Data Transfers

As Energy Gully may work with clients, suppliers and service providers in different countries, personal information may be processed or stored outside the country in which you are located.

Where applicable law requires safeguards for international transfers of personal information, we will seek to implement appropriate safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

provide products and services;
maintain business and accounting records;
comply with legal and regulatory obligations;
resolve disputes;
enforce agreements; and
protect our legitimate business interests.

Retention periods vary depending on the nature of the information and the purpose for which it is processed.

When personal information is no longer required, we will seek to delete, anonymise or securely dispose of it, subject to applicable legal and business requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against:

unauthorised access;
accidental loss;
misuse;
alteration;
disclosure; and
destruction.

However, no internet transmission, electronic storage system or method of data transmission can be guaranteed to be completely secure.

You should therefore take appropriate precautions when communicating sensitive information electronically.

10. Your Rights

Depending on the applicable data protection law and circumstances, you may have rights relating to your personal information, including the right to:

request access to personal information we hold about you;
request correction of inaccurate information;
request deletion of personal information;
request restriction of processing;
object to certain processing;
withdraw consent where processing is based on consent;
request portability of certain information; and
complain to the relevant data protection authority.

These rights are subject to applicable legal conditions and exemptions.

To exercise a relevant right, please contact:

Email: contact@energygully.com

We may need to verify your identity before responding to a request.

11. Children's Privacy

Our website and services are intended primarily for businesses and professional users.

We do not knowingly seek to collect personal information from children.

If you believe that a child has provided personal information to us, please contact us so that we can assess and, where appropriate, delete the information.

12. Third-Party Websites

Our website may contain links to websites operated by third parties.

This Privacy Policy does not apply to those third-party websites.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes in our business;
changes in technology;
changes to our services;
changes in applicable law; or
changes in how we process personal information.

The latest version will be published on our website with the relevant effective date.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how we process personal information, please contact: