This Refund & Cancellation Policy applies to products and services purchased from Energy Gully, including research reports, subscriptions, data files, bespoke research and analytical services.
By placing an order with Energy Gully, you acknowledge and agree to the terms of this policy.
1. General Refund Principle
We aim to provide accurate descriptions of our products and services before purchase.
Customers are encouraged to review:
- product descriptions;
- scope of coverage;
- sample pages or previews where available;
- subscription duration;
- pricing;
- delivery arrangements; and
- applicable licence terms
before placing an order.
Except where a refund is required under applicable law, payments for completed digital products and services are non-refundable.
2. Individual Research Reports and Digital Products
Once a research report, publication or other digital product has been delivered or made available for download, access or use, refunds will not be available solely because the purchaser:
- has changed their mind;
- no longer requires the report;
- has not used the report;
- does not agree with the conclusions or analysis;
- expected different market results; or
- purchased the product in error where the product description was accurate and clear.
If a customer believes that the wrong product was supplied, the file is materially defective or the delivered product does not correspond materially with the description provided at the time of purchase, the customer should contact us within 3 days of purchase. We may assess the issue and, where appropriate, provide a replacement, correction or refund. However, no refund will be made under any circumstances after 3 days of purchase.
3. Bespoke Research and Professional Services
Bespoke research and analytical services are generally undertaken specifically for the customer.
Once work has commenced, cancellation may result in charges for work already completed, third-party costs already incurred and other non-recoverable costs.
Where a customer cancels a bespoke assignment after work has commenced, Energy Gully will charge for:
- research already undertaken;
- analysis already completed;
- deliverables already produced;
- third-party data or services already purchased;
- committed resources; and
- other reasonable costs incurred in connection with the assignment.
The specific cancellation terms for a bespoke engagement may be set out in a separate proposal, statement of work, engagement letter or contract.
Where such an agreement exists, its cancellation provisions will take precedence over this general policy to the extent of any inconsistency.
4. Duplicate Payments
If you believe that you have been charged more than once for the same product or service, please contact us as soon as possible.
Where a duplicate payment is confirmed, we will arrange an appropriate refund of the duplicate amount.
5. How to Request a Refund or Cancellation
Requests should be sent to:
Email: contact@energygully.com
Please include:
- your name;
- company name, if applicable;
- order or invoice number;
- product or service purchased;
- date of purchase;
- reason for the refund or cancellation request; and
- any relevant supporting information.
We aim to acknowledge requests promptly and will normally respond within 7 business days.
The time required to process an approved refund may depend on the payment method and payment provider.
6. Refund Method
Where a refund is approved, we will generally issue it using the original payment method used for the purchase.
We may be unable to refund a payment to a different account or payment method where doing so would create security, fraud-prevention or compliance concerns.
7. Taxes and Refunds
Where a refund is approved, the treatment of applicable taxes will be determined in accordance with applicable tax laws and the circumstances of the transaction.
8. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time.
The latest version will be published on our website and will apply to purchases made after the effective date, unless otherwise required by law.
9. Contact Us
For refund or cancellation enquiries, please contact:
- Email: contact@energygully.com
- Website: www.energygully.com
- Last Updated: 29 August 2026